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Frequently Asked Questions
Shipping & Returns
All of our items are stored, packed, and shipped with care from our warehouse in Toronto, Ontario, Canada. We handle everything in-house so your order gets out the door quickly and arrives safely.
Shipping within Canada:
- Flat rate shipping: $9 CAD
- Free shipping on orders over $80 CAD
During checkout, youâll be able to choose from available shipping options, including our flat rate service. Shipping rates and delivery speeds will be clearly displayed so you can select what works best for you.
We process orders promptly and will send tracking details once your package is on its way. If you have any questions about shipping or delivery times, weâre always happy to help.
Yes, weâre happy to accept returns and exchanges within 30 days of purchase.
If something isnât quite right, weâll do our best to make it easy for you. For full details on eligibility, conditions, and how to start a return, please visit our returns page.
PIPA is a family-owned Canadian business based in Toronto, Ontario. Since 2017, weâve been creating and curating stylish plus-size fashion in sizes 1X to 5X for women who want to feel confident and stand out.
We are proudly not a drop-shipper. Most of our pieces are made specifically for us, and some are sourced from trusted small manufacturers around the world. Every order is packed and shipped from our Ontario warehouse for better quality control and faster delivery.
We offer bold, flattering styles designed for women who want more than the mainstream. Follow us on Instagram and Facebook for new arrivals and special offers.
To see all your previous orders you'll need to have an account with us.
To log-in or create account click here.
Once you're logged-in click here to see all your orders and make changes to your saved addresses.
Our styles are designed to be true to size, so if you typically wear a 2X, you can feel confident ordering a 2X with us.
That said, every brand and fabric can fit a little differently. We always recommend taking a quick look at our size guide before placing your order to make sure the specific piece youâre choosing will fit just the way you like.
If youâre ever unsure between sizes or have questions about fit, feel free to reach out. Weâre happy to help you choose the right size.
Click here for our size chart
We believe great style starts with great quality. Thatâs why we work only with trusted, high-quality manufacturers and carefully selected fabrics that feel good, fit beautifully, and are made to last.
Our pieces are produced around the world, including the US, UK, Italy, Asia, and other regions. We partner with suppliers who share our standards for craftsmanship and attention to detail, so you can feel confident in every item you wear.
