Return Policy

Our Return Policy:

As a proudly Canadian, family-run business based in Ontario, we believe in treating every customer with clarity and respect. All our returns are handled locally by our team, which means no overseas warehouses, no drop-shipping, and no surprises. We stand behind the quality of what we sell and want to make sure you’re confident when shopping with us.

If something doesn’t work out, here’s how our return process works:

1. Start a Return

You can request a return within 30 days of delivery by visiting our returns centre here:
Returns Centre

Once submitted, your request will be reviewed by our team. If approved, we’ll send you return instructions.

2. Return Conditions

To be eligible for a return:

• Items must be unworn, unused, and unwashed

• Tags and original packaging must be intact

• Return must be initiated within 30 days of the delivery date

• Items must be shipped to our Ontario address at your own cost

• Proof of purchase is required (order number, printout or note)

We do not cover return shipping. We recommend using a tracked service for any item valued over $75.

3. Non-Returnable Items

We do not accept returns or issue refunds for the following:

• Clearance or final sale items

• Products purchased with coupons or special offers

• Tights, underwear, face masks, or other intimate items (unless unopened)

• Used, worn, or damaged items unless damage occurred during shipping (photos required)

• Gift cards

4. What Happens Next

Once we receive and inspect your returned items:

• We’ll confirm that they meet our return policy

• You’ll receive either a refund (for eligible full-price items) or store credit (for non-refundable items)

• Refunds are typically processed within 5 business days from processing your return

• It may take an additional time for the refund to appear on your account, depending on your bank

5. Refunds and Store Credit

• Refunds are issued to your original payment method for eligible full-price items

• Store credit is offered for clearance, sale, or coupon-discounted items

• Original shipping fees are non-refundable

6. Exchanges

If you choose to exchange an item during the return process on our Returns Centre, we’ll ship the replacement to you at no additional cost.

If the item you’ve requested is no longer available, we’ll contact you directly to offer an alternative or issue a refund or store credit, depending on your preference.

For defective or damaged items, please email us at service@pipafashion.com with your order number and a clear photo of the issue.

 

Need Help?

If you have questions at any point, don’t hesitate to reach out. We’re a small team and take pride in providing personal, reliable service.

Email: service@pipafashion.com

Thank you for supporting a true Canadian small business. We truly appreciate every order.